Your Privacy Choices
Control Your Personal Information
We respect your privacy and want you to have clear control over how your personal information is used. This page explains the choices available to you under UK data protection and electronic communications laws for managing data, marketing, advertising and tracking at Klarone.
What Information Do We Collect?
As described in our Privacy Policy, we may collect information when you:
• Visit our website
• Browse Klarone products and offers
• Make a purchase
• Interact with our emails or advertisements
• Contact customer support
• Use our website where cookies, pixels or similar tracking technologies may be deployed
• Submit forms, reviews, surveys or other information voluntarily
How We Use Your Information
For Your Orders:
• Process payments and fulfil Klarone orders
• Send order confirmations, dispatch notices and tracking updates
• Provide the correct Klarone product quantity and bundle items
• Manage cancellations, returns, refunds, replacements and support requests
For Customer Support:
• Respond to your questions about Klarone
• Help with delivery, tracking, cancellations, returns, refunds or damaged orders
• Provide general information about using Klarone as directed on its label
For Marketing and Website Improvement:
• Show relevant Klarone offers and product information
• Send promotional emails where permitted and according to your preferences
• Understand how visitors use our website
• Measure advertising and campaign performance where permitted
• Improve our website, checkout experience, products and services
Your UK Privacy Rights
Subject to the UK GDPR, Data Protection Act 2018 and applicable exceptions, you may have rights to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of personal information in certain circumstances
• Request restriction of or object to certain processing
• Receive certain personal information in a portable format where applicable
• Withdraw consent where processing relies on your consent
• Object to direct marketing at any time
You may also raise a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk. We welcome the opportunity to address concerns directly first.
Advertising and Tracking Choices
How Advertising Technologies May Be Used:
We may work with advertising and analytics partners to measure campaigns and show relevant Klarone advertisements across websites, apps and platforms where permitted. This can involve cookies, pixels, device identifiers and website interactions.
Under UK rules, optional cookies and comparable tracking technologies generally need valid consent unless a legal exemption applies. Where consent is required, it must be obtained before those technologies are used.
Your Choices:
• Accept or reject non-essential cookies through website preference controls where provided
• Withdraw a previously given consent through available cookie controls
• Adjust advertising and privacy settings in your browser or device
• Block or delete cookies through your browser settings
• Contact support@klarone.co.uk about an applicable privacy or direct marketing opt-out right
Important Notes:
• Some preferences may apply only to the browser or device where you made the selection
• You may still see advertising after changing your preferences, but it may be less personalised
• Essential technologies required for website security, checkout and order processing may continue to operate
Cookie Management
Types of Cookies and Similar Technologies:
• Essential cookies for basket, checkout, security and website functionality
• Analytics cookies to understand website performance and visitor behaviour
• Marketing cookies and pixels for advertising and campaign measurement
• Preference cookies to remember your settings and choices
Your Choices:
• Manage non-essential cookie preferences through website controls where available
• Adjust browser cookie settings
• Clear cookies from your browser at any time
Blocking essential cookies may affect website, basket or checkout functionality. Refusing optional marketing cookies should not prevent essential website features from working.
How to Exercise Your Rights
Email Us: support@klarone.co.uk
Subject: "PRIVACY REQUEST"
Please include:
• Your full name and email address
• The type of request you are making
• Any details that help us locate the relevant information
• Your order number if your request relates to a purchase
Verification: We may need to confirm your identity before completing certain privacy requests to protect your information from unauthorised access or deletion.
Response Time: We normally respond to a qualifying personal-data rights request within one calendar month, subject to any permitted extension. General privacy enquiries are normally reviewed within 48 hours where possible.
UK Data Protection Rights
The UK GDPR and Data Protection Act 2018 may provide you with rights to access, correct or erase personal information, restrict or object to processing, request data portability and withdraw consent. These rights depend on the circumstances and may be subject to legal exceptions.
To submit a request, email support@klarone.co.uk with "PRIVACY REQUEST" in the subject line. You may also use available cookie controls to adjust optional tracking preferences.
Marketing Emails
You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those messages, or by contacting us.
Opting out of marketing does not stop essential transactional communications such as:
• Order confirmations
• Dispatch and tracking updates
• Cancellation or refund notices
• Important account or security communications
Questions About Your Privacy?
Email: support@klarone.co.uk
Subject: "PRIVACY REQUEST"
Website: klarone.co.uk
General Privacy Enquiry Response Time: Within 48 hours where possible
Business Hours: 9am – 5pm UK time (GMT/BST)
Need help or unsure which option applies? Review our Privacy Policy or contact us directly.
Note: This page may be updated from time to time as our privacy practices, technologies and applicable laws change.