Terms of Service
Last Updated: 11 October 2026
1. Acceptance of Terms
By accessing or using the Klarone website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use our services.
2. Order Cancellation
Express pre-dispatch cancellation window: 6 hours after order placement. This is an additional customer-service option, not a restriction on your statutory rights
How to Cancel:
- Email support@klarone.co.uk with your order number
- Include "CANCEL ORDER" in the subject line
- Your request must be sent within 6 hours of placing your order
Important Notes:
- We honour cancellation requests received within the 6-hour cancellation window, even if our team has not yet replied
- After 6 hours, orders may already have entered fulfilment and may no longer be eligible for cancellation through our express pre-dispatch cancellation process. This does not affect applicable statutory cancellation or return rights
- Approved cancellation refunds are normally issued promptly, although your bank or payment provider may take additional time to display the funds
Statutory Online Cancellation Rights
In addition to our 6-hour express cancellation service and 180-day money-back guarantee, UK consumers generally have the right to cancel an eligible online goods purchase without giving a reason up to 14 days after the day they receive the goods. To exercise this right, email support@klarone.co.uk with a clear statement of cancellation. You may use the model cancellation form provided in our Returns & Refunds Policy, but you do not have to use that form.
When exercising an applicable statutory cancellation right, you normally have a further 14 days to send the goods back after notifying us. Unless we agree otherwise, you pay the direct cost of return postage for a change-of-mind cancellation where we told you of that cost before purchase. We refund eligible payments, including the basic outward delivery charge where required, within the statutory time limits. Sealed goods which are not suitable for return for health-protection or hygiene reasons may lose this statutory cancellation right if unsealed after delivery. Your rights concerning faulty or misdescribed goods, and any eligible claim under our separate 180-day guarantee, are unaffected.
See our Returns & Refunds Policy for the full procedure. Nothing in these Terms limits your rights under applicable UK consumer law.
3. Product Information and Availability
Product Descriptions:
- We strive to keep all Klarone product information accurate and up to date
- Product packaging, label design, colours and presentation may vary slightly due to photography, screen settings, packaging updates or production changes
- Packaging, materials, manufacturing details or product presentation may occasionally change as suppliers or manufacturing processes are updated
- Directions, care information and warnings supplied with the product should always be followed
- We reserve the right to correct typographical, pricing or product-information errors
Availability:
- Products and promotional offers are available while supplies last
- We may modify or discontinue products, bundles, promotions or pricing at any time
- Promotional inclusions are available only when specifically shown as included with your order at the time of purchase
4. Pricing and Payment
Pricing:
- Prices and currency are displayed at checkout before you place your order
- Applicable taxes are displayed or included where required
- Shipping charges, if any, are shown at checkout
- Promotional prices, bundle savings and free products may change or end without prior notice
Payment Processing:
- Payments are processed through the payment providers available at checkout
- You agree to the applicable payment provider's terms and conditions
- Payment information is encrypted and securely handled by the applicable payment provider
- Klarone does not directly store complete payment-card information
One-Time Purchases: Klarone currently offers one-time purchases only. There are no subscriptions, automatic renewals or recurring charges. Any charges are displayed at checkout before you order.
5. Shipping and Delivery
Processing Time: 2–4 days
Shipping Time: 5–8 days after processing for UK addresses
Shipping Cost: Shown at checkout
Processing time and delivery time are separate. Your order is first prepared and processed before being handed to the carrier. Once your order has been dispatched, tracking information will be provided when available.
Delivery Estimates:
- Delivery estimates are provided in good faith but are not guaranteed arrival dates
- Carrier delays, weather, peak shopping periods, public holidays, address issues or other circumstances outside our reasonable control may occasionally extend delivery times
- Customers are responsible for providing a complete and accurate delivery address at checkout
- If you notice an address error, contact us immediately at support@klarone.co.uk
Risk of Loss:
- Risk in the goods normally passes to you when you, or someone you nominate (other than the carrier), takes physical possession of them, in accordance with applicable consumer law
- If tracking shows a delivery problem, contact us and we will help review the situation with you
6. Returns and Refunds
180-Day Money-Back Guarantee: Your 180-day guarantee begins on the date your order is delivered. Try your product as directed and give it a fair chance. If you're not completely happy with your purchase, contact us within 180 days of delivery to request a refund under our guarantee.
To start a refund or return request, email support@klarone.co.uk with your order number. Return authorisation may be required before sending any product back.
Return Shipping:
- Damaged, defective or incorrect items: Contact us as soon as possible. When eligible, we will provide an appropriate replacement, refund or return solution
- Change-of-mind or other approved returns: Customers generally pay direct return postage when clearly notified beforehand. Statutory cancellation and faulty-goods rights remain unaffected.
- Do not send a return without first contacting our support team and receiving instructions
Refunds: Once a refund is approved, it will be issued to the original payment method. Most refunds appear within 1-5 working days after processing, although your bank, card issuer or payment provider may require additional time.
7. Product Use and Disclaimer
PRODUCT USE: Klarone products are consumer goods intended for the purpose described on the relevant product page and in any instructions supplied with the product.
Always read and follow the supplied directions, care information and warnings. Do not use a product for a purpose for which it was not designed.
Product experiences can vary depending on individual circumstances, use, care and environment. Images and descriptions are provided to help you understand the product but should be read together with the information supplied with your order.
Stop using a product if it becomes damaged or unsafe, or if continued use could cause harm. Contact our support team if you receive a damaged, defective or incorrect item.
WEBSITE AND SERVICE DISCLAIMER: To the fullest extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis. Nothing in these Terms removes consumer rights that cannot legally be excluded.
8. Limitation of Liability
MAXIMUM LIABILITY: Where legally permitted, liability relating to a purchase may be limited to the amount paid for the relevant goods. This provision does not limit statutory remedies for faulty or misdescribed goods or any liability that cannot lawfully be excluded.
EXCLUDED DAMAGES: To the extent permitted by law, we do not accept liability for losses that were not reasonably foreseeable. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability or consumer remedy that cannot lawfully be excluded or limited.
9. User Conduct
Prohibited Activities: You may not use our website or services for unlawful, fraudulent, abusive or unauthorised purposes. This includes unauthorised use of our intellectual property, interference with site functionality, fraudulent transactions, chargeback abuse, harassment or misuse of our services.
Account Security: If you create an account, you are responsible for protecting your login credentials and notifying us promptly of suspected unauthorised access.
10. Intellectual Property
Our Rights: All website content, Klarone branding, logos, product names, images, photographs, videos, copy, graphics, designs, product materials and other brand assets are owned by or licensed to Klarone and are protected by applicable intellectual property laws. No licence or permission to reproduce or commercially use these materials is granted without our prior written consent.
User Content: You retain ownership of content you submit to us. Where permitted by law, by voluntarily submitting reviews, feedback, photographs or other content, you grant us a non-exclusive, royalty-free licence to use that content for legitimate website operations, customer support, reviews, advertising and marketing purposes. We may remove content that violates these Terms or applicable law.
11. Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers or services. We do not control those third parties and are not responsible for their content, availability, security practices or policies. Your use of third-party services is subject to their applicable terms and policies.
12. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Klarone, its directors, employees, contractors, suppliers, service providers and partners from claims, liabilities, losses, damages and reasonable expenses arising from your unlawful use of our services, material breach of these Terms, misuse of our products, fraud or infringement of third-party rights.
13. Governing Law and Disputes
Governing Law: These Terms are governed by the laws of England and Wales, except to the extent that mandatory protections or applicable jurisdiction rights for consumers in Scotland, Northern Ireland or elsewhere require otherwise.
UK Customers: Nothing in these Terms affects your statutory rights, including those under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts Regulations 2013. Mandatory rights in Scotland and Northern Ireland also remain protected.
Dispute Resolution: Before starting formal proceedings, we encourage you to contact us at support@klarone.co.uk so we can attempt to resolve the issue quickly and in good faith.
14. Termination
Our Rights: We may suspend, restrict or terminate access to our services when reasonably necessary because of violations of these Terms, suspected fraud, abuse, chargeback misuse, security threats or unlawful activity.
Effect of Termination: Termination of access does not cancel legitimate outstanding payment or order obligations. Provisions that by their nature should survive termination will continue to apply.
15. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, government actions, customs or transportation disruptions, labour disputes, carrier delays, supply-chain interruptions, manufacturing delays, payment-provider outages, telecommunications failures or internet outages.
16. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies displayed on our website that apply to your purchase, constitute the agreement between you and Klarone concerning your use of our website and services.
17. Updates to Terms
We may update these Terms from time to time to reflect changes to our products, services, policies, business operations or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website after an update constitutes acceptance of the revised Terms where permitted by law.
18. Contact Information
Email: support@klarone.co.uk
Website: klarone.co.uk
Response Time: Within 24 hours where possible
Business Hours: 9am – 5pm UK time (GMT/BST)